No order confirmation

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Accomplice

No order confirmation

About five days ago, I was finally able to order an iPhone 6 plus. But I never received a confirmation number. It took the money and now it's a pending request. This is my first time ordering a phone online and using an apple product. This wait is horrible because I don't know what's going to happen with the phone. Please help.
60 REPLIES 60
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Agent

Hello, @Iammckayla. Thank you for stopping by. Could you please send us a private message to further assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M. 

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Groupie

Same thing happened to me. I order an iPhone 7 Plus pre-owned this morning at 8:00 and I only received a blank email confirmed that I purchased it but there was nothing else after that. No tracking number, nothing! I talked to a two agents and they weren’t that much helpful. After I checked out, they sent me an order number and told me to put my email but boost Mobile are unable to do that request. I need help quickly because that’s not right. You guys took money out of my account and that’s it.
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I just ordered the iphone 7plus certified refurbished. Your company definitely took the money out but the  confirmation email sent is completely blank. I the order number that appeared on the screen after check out doesn't work with my email either. Im a bit frustrated becuase I cant seem to get to an agent to talk 0ot over the phene ieht. I need this order verified and access to track. Thank you 

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Groupie

I need help . The same thing happened to me But I ordered one phone which was a pre-owned iPhone 6s Plus rose gold. Please help I ordered it yesterday and when I ordered it said my order can not been processed but texted me and said my order was confirmed and even took my money out , and they didn't send anything to me after that . I didn't get a email confirmation or tracking number , nothing happened . Please help me out .
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Hey there, Dachelle! Can you please send me a private message with your order key number?

 

To send me a private message, please click on my user name and select to send a private message.

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Groupie

I have the same problem did you get it fixed?
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Agent

Hey, @Austin9000! I’d like to look into this for you. Can you shoot us a private message with your order key? Thanks!

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Newbie

I just ordered iPhone 6s Plus and can’t check on the order because says the tracking numbers invalid
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Enthusiast

I have the same problem i just order the moto e5 plus at 1am today but it say hold on we seem to have a delay in order please wait till order is established to receive confirmation but i never received email saying it order went threw and they took payment but i aint recieve order email confirmation
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Enthusiast

Are you talking about my phone number ?