No email regarding account now it is locked on Boost

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No email regarding account now it is locked on Boost

I have not yet received an email saying my account is moving to Boost. Should I still make my payment now on Virgin? I don't want to lose any balance if I do. I tried signing into Boost just to see if I was transferred and it says my account is locked because I tried too many times. I don't even know if  it actually moved to Boost anyway. Please help!!!

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Agent

Hey there @jman We'll be more than happy to assist you! Would you please be so kind to provide us with your Phone Number and PIN, so we can further assist you? 

Note: For you to send a me a Private Message only need to click on my username, which will  take to my profile, once you're there on the right side of the screen you will see the  option to send me a Message.

~JoyP.

~ Joy P.
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No email regarding account now it is locked on Boost

I have not yet received an email saying my account is moving to Boost. Should I still make my payment now on Virgin? I don't want to lose any balance if I do. I tried signing into Boost just to see if I was transferred and it says my account is locked because I tried too many times. I don't even know if  it actually moved to Boost anyway. Please help!!!