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Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

No confirmation from online order/ unable to track/ already charged

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Re: No confirmation from online order/ unable to track/ already charged

Same here. A little help VM? Haven't heard from you at all but you took my money.

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Re: No confirmation from online order/ unable to track/ already charged

I am having the same issue and have a case opened with Virgin Mobile.  I don't have an order # to be able to put in the required field when clicking on the link. 

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Re: No confirmation from online order/ unable to track/ already charged

THANK YOU! 

This eased my mind immensely. The link works perfectly and shows my order information.

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Re: No confirmation from online order/ unable to track/ already charged

I've ordered on 22nd, but received email confirmation today(26th).  The tracking order link on the page still doesn't work for me, however I googled and found this link.

https://origin-www2-ls.virginmobileusa.com/orderLookupLogin.do?ID16=spot4:All:order%20details

This link should correct information when I enter my "order number" and my name.  Give it a try, it might show what you are looking for..

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Agent

Re: No confirmation from online order/ unable to track/ already charged

Hello @carlodinho. Please, send us a private message with the name, last name, and address that you used for the order to further assist you.

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Re: No confirmation from online order/ unable to track/ already charged

Can't wait to hear the answer on this, I"m in almost the same boat, already charged but no confirmation

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No confirmation from online order/ unable to track/ already charged

I placed an order on June 23rd for two phones. I have the order number for 1 of them. I've tried calling but the system keeps hanging up on me because I dont have an account. I am not convinced that my order has been recieved but I have already been charged. I have tried tracking the order online and recieved a message that the order does not exist. 

What is the next step?

Thanks