@Vitrue Please, send us a private message with your phone number and PIN. To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
Hello, Vitrue. Sorry to hear that. Let's check this out. Did you check your email inbox and Junk/Spam folder to look for the confirmation? Did you write down the order number shown by the system after the purchase was submitted?