New Moto G5 Plus does not receive calls or texts after activation

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2 REPLIES
Enthusiast

Re: New Moto G5 Plus does not receive calls or texts after activation

Okay, PMing.
Agent

Re: New Moto G5 Plus does not receive calls or texts after activation

Thank you for bringing this to our attention. Please, send us a private message with your phone number, PIN code, MEID/IMEI number of the new phone, and the ICCID/SIM card number to further assist you. 

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Enthusiast

New Moto G5 Plus does not receive calls or texts after activation

I recently purchased a Moto G5 Plus unlocked. I'm a current customer and just wanted to swap devices. I have installed a Boost Mobile SIM card and gone through the steps for activation, and all seemed to be fine. However, upon updating my cellular configuration the phone says it is connected to Boost Mobile's network, but no calls or texts are being received (calls go straight to voicemail, texts aside from those by BSTFreeMsg are just not received). Data seems to be working, though, Is there any way to fix this?