Never received confirmation email

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Groupie

Never received confirmation email

Hello!

Ordered a new phone on boost mobile website. After putting my personal and payment information, it got stuck on processing payment. It seems that the money was immediately taken from my account but never received a confirmation page or email, so I can't check the status of my order. 

Any help is appreciated!

11 REPLIES 11
Accomplice

please hurry and call

Accomplice

please help

Accomplice

i have an account and im not sure 

Hello, Debreanna! Thanks for reaching out to us here. We'd like to look into this for you. Do you have an account with us? If yes, did you log in before buying the handset?

Accomplice

i never got mines either can somebody help 

Groupie

Yes
Agent

Hello, Wifey212! Thanks for reaching out to us here. We'd like to look into this for you. Do you have an account with us? If yes, did you log in before buying the handset?

Groupie

Can’t find my order number
Agent

Please, send us a private message to better assist you.

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Groupie

Unfortunately, I did not log in when purchasing this phone. I did however enter all my personal and payment correctly before proceeding to complete the purchase.