Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html
Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

Name and Email used to register account?

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Enthusiast

Re: Name and Email used to register account?

Thank you PM sent to @Victor21

Agent

Re: Name and Email used to register account?

Hi there fix7191. We definitely want to get this figured out for you ASAP. This usually occurs when a current customer has a similar email address and  enter it incorrectly. Please send us a private message with your email address and any account information that may be on the email and we will look into this for you. Victor21

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Enthusiast

Re: Name and Email used to register account?

2018-04-04

 

I too have received 2 emails for a Boost Mobile account  I did not open.

 

Someone has used my email address to open a Plan: $50 Unl Talk/Txt/Data

 

Can some Admin or Social care agent please reply to whom I can PM to resolve this issue?

 

Thank you

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Groupie

Re: Name and Email used to register account?

10-4 Thank you 🙂
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Community Manager

Re: Name and Email used to register account?

Not you, @Dellama13, just a little hitch with some newer agents.  Try sending a PM to @Hamilton or @Joy1713 while we  get this straightened out.

Community Manager

Captain of the Pirate Ship the Vicious Cream Puff


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Groupie

Re: Name and Email used to register account?

Hi there,

 

I've tried again with your user and still unable to send. I think I am having a glorious lack of intelligence on this. image.png

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Re: Name and Email used to register account?

Hi. To send us a private message, click on the name and from there you will be able to send us a private message.

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Groupie

Re: Name and Email used to register account?

I really would like to, but when attempting to private message you, I get a response stating the user does not have private messaging enabled. 

 

 

Thanks.

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Agent

Re: Name and Email used to register account?

Hello! Thanks for letting us know about this. We understand your concern and we'll be happy to help you. Please send us a private message to assist you with this.

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Groupie

Name and Email used to register account?

Hi there,

 

I mean no disrespect to Boost Mobile. I just got two email's stating that my email and name was used to buy a line of service. I would like to figure out how to cancel this or determine if my CC was stolen to make this purchase? 

 

Thank you,