Name and Email used to register account?

[Dellama13]

Hi there,

I mean no disrespect to Boost Mobile. I just got two email's stating that my email and name was used to buy a line of service. I would like to figure out how to cancel this or determine if my CC was stolen to make this purchase? 

Thank you,

[fix7191]

Thank you PM sent to @Victor21

[Victor21]

Hi there fix7191. We definitely want to get this figured out for you ASAP. This usually occurs when a current customer has a similar email address and  enter it incorrectly. Please send us a private message with your email address and any account information that may be on the email and we will look into this for you. Victor21

[fix7191]

2018-04-04

I too have received 2 emails for a Boost Mobile account  I did not open.

Someone has used my email address to open a Plan: $50 Unl Talk/Txt/Data

Can some Admin or Social care agent please reply to whom I can PM to resolve this issue?

Thank you

[Dellama13]

10-4 Thank you 🙂

[SeaWolf]

Not you, @Dellama13, just a little hitch with some newer agents.  Try sending a PM to @Hamilton or @Joy1713 while we  get this straightened out.

[Dellama13]

Hi there,

I've tried again with your user and still unable to send. I think I am having a glorious lack of intelligence on this. 

[Thevikingpower]

Hi. To send us a private message, click on the name and from there you will be able to send us a private message.

[Dellama13]

I really would like to, but when attempting to private message you, I get a response stating the user does not have private messaging enabled. 

Thanks.

[Cara]

Hello! Thanks for letting us know about this. We understand your concern and we'll be happy to help you. Please send us a private message to assist you with this.

[Dellama13]

Hi there,

I mean no disrespect to Boost Mobile. I just got two email's stating that my email and name was used to buy a line of service. I would like to figure out how to cancel this or determine if my CC was stolen to make this purchase? 

Thank you,