Hi there! Sorry for the delayed response. Support is available from 6:00 a.m. to 10:00 p.m. CST. Please send us a private message to assist you. To send a Private Message, click my username or picture, then click "send this user a private message".
I've had the same issue with the Mastercard giftcard. Never got card after following instructions to the letter and called customer service and they lied to me twice.
If you set up the way I explained above, then you should have not problem getting this promo. I am also glad this has cleared any doubts you may have had with the Incentive Program and thank you for your understanding. We are here to help.
Hi there kornfed5150.. I am so sorry for the confusion here with the Master Card Incentive Program. This is how it works to the bare bones: You will receive an SMS or email inviting you to participate on the program and how to join. You will be require to set up your Master Card on Auto Pay on or before 8/18. And then after 1 AutoPayment has been completed to cover your monthly cycle, (this payment must be automatic to cover your current billing) you will receive another SMS with a redemption code to redeem it online (https://boostrewardcard.com) It may take up to 4 weeks after the AutoPayment to receive this code. This code is valid for 90 days after receiving it. I think that covers it regarding the Master Card Incentive Program but if you need help or further assistance you can reach out for more info by email firstname.lastname@example.org or by phone at 1-888-867-8032. I hope that this is more clear to you. If you have any question or concern, please let me know.
Thanks for bringing this to our attention, @vbuttone. How about we take a closer look? Are you enroll in the Auto-Pay program?
Please send us a DM so we can chat further.