We're really sorry to know that you lost your phone. We understand how uncomfortable this must be for you. We'd love to help. There's another method to authenticate your account and you will be requested to remember the month and year that you activate the line with us. You will have two opportunities and if you failed you will need to wait 48 hours to try this again. Hope this information helps. If anything else is needed, please let us know. We're here to help.
someone stole my phone and I can not remember my pin. I some how was messing with the automotive system and was trying to put a restriction on my device so that no one can use it and it worked now my services are suspended great. But the only problem is that I believe the person who stole my phone has my pin so right now I'm asking for assistance on changing my pin so that they can turn it back on. I can give u my name and social if that helps you to see that it's my account please get back to me asap it's important I get this pin changed and locked