I was setting up my phone and I accidentally signed out after loading an amount of money to my account after activation.
$45 was due to start the plan but I paid $40. I accidentally signed out before I wrote down my new phone number.
I need support to provide me the means to retrieve my phone number.
I recall my email address, account PIN, and other details.
Support please reply.
Solved! Go to Solution.
Hi there, @Brokenjack! Please, send us a private message to further assist you. You can send us a private message just clicking on my name and then selecting “Send this user a private message".
Your private information needs to be removed. Please send us your device MEID number and account pin via a private message. We'll be glad to assist you!
Note: For you to send me a Private Message, you only need to click on my username which will take to my profile page, once you're there you will see the option to send me a Message on the right side of the screen.
Hey guys of the social care team,
who of you is available to help me to get my phone number for my hotspot device ASAP?
I need to re-boost my hotspot but I lost my phone number, need your help very urgend!
Thanks in advance