Lost/forgot Phone number

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Groupie

Lost/forgot Phone number

I was setting up my phone and I accidentally signed out after loading an amount of money to my account after activation.
$45 was due to start the plan but I paid $40. I accidentally signed out before I wrote down my new phone number.

I need support to provide me the means to retrieve my phone number.
I recall my email address, account PIN, and other details.
Support please reply.

Thank you

76 REPLIES 76
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Agent

Hi, Jamar600. Let's do some investigating. Please send us a private message with the phone number that you remember, and the pin code.

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Groupie

I lost my new phone number I know my PIN number and the old number but I just can’t remember my new phone number and that’s what I need to sign into boost, can you help please????
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Enthusiast

Says to send emi number though after it says what is the pin for the number, though the number isn't my number my phone number changed
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Enthusiast

Lost/forgot my phone password how to retrieve phone password
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Agent

Hello, @Lmnsi. Thank you for stopping by. Could you please send us a private message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M. 

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Enthusiast

@bcpartridge forgot/lost my phone number. Able to help retrieve it
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Enthusiast

@bcpartridge Lost/forgot my phone number. Could you help me to retrieve phone number.
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Agent

We're glad we could help you resolve your issue today. Thanks for reaching out to us here.

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Agent

To send a private message you simply go to one of our agents profile who you want to send a message to and hit the "send this user a private message" button. It's under their contact section on the right side of their profile, right next to their badges. Yes, the pin number will remain the same.
 

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Enthusiast

Where do I send it to? And will my PIN number for the account still be the same if all I changed was the number?