I was setting up my phone and I accidentally signed out after loading an amount of money to my account after activation.
$45 was due to start the plan but I paid $40. I accidentally signed out before I wrote down my new phone number.
I need support to provide me the means to retrieve my phone number.
I recall my email address, account PIN, and other details.
Support please reply.
Solved! Go to Solution.
Sorry to hear that, @mindhiest! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your email, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.
You can send a "PM" or private message a couple of different ways. If you click on the name of the person, you'll be taken to their profile. On the right side of the screen, you should see "send this user a Private Message". Click it and you'll be taken to the PM window with their name already in the To: field. Type up what you want to say, hit send message and you're good. You can also go to your own profile by clicking on your name from the forums and then clicking the PM icon. From the PM window select "New Message" and type the user name of the Community member in the "To" field and off you go.