Locked sim card

Groupie

Re: Locked sim card

I'm having the same problem. Did you get yours fixed
Groupie

Re: Locked sim card

Mine did ask for a PUK code. What does that mean?
Accomplice

Re: Locked sim card

 You tell me to do handsfree activation twice on a phone I've had e than a year,, then determine I need a new sim. They say they will send one in 3 to 5 days. I asked another 2 questions but no longer get responses. Please explain why EVERYTHING works for 10 minutes after boot before phone says SIM is locked.

Already been without phone 3 days now.

Longtime (15+ years) customer seriously rethinking.

Agent

Re: Locked sim card

Hey, @GloriaG! We have replied to your PM. Please check your inbox.

 

~Nosh_CxUx

Accomplice

Re: Locked sim card

Please help. I cant call long enough to get through the prompts!
Accomplice

Re: Locked sim card

No.  It just has options for cancel or OK.  Both do nothing and I can't call or text unless I reboot.

Agent

Re: Locked sim card

Hey there! Does the phone ask for a Pin or PUK code by any chance?

Accomplice

Locked sim card

Says to power cycle, which does nothing.  I've removed and replaced the battery and sim.

 

I've had the same phone and sim combo for over a year.  Please help!