Oh no! Sorry to hear that, Pereira07. Definitely wanna look into that for you. Please send us a private message so we may review your account.
You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.
p.s. Also, attempted to activate through the website and received this error:
"Feature [VMINTLTXT], is not compatible with the device [LGQ730TMAB1].
Application processing error
I'm swapping from my Boost LG Stylo 4 to a Boost LG Stylo 6.
Sorry to hear that, baggs. We definitely want to look into this for you. Please, send us a private message with your phone number, PIN, the IMEI, and the numbers on the SIM card of the new phone.