I placed an order for a new phone but entered the wrong shipping address

5 REPLIES 5
Agent

Re: I placed an order for a new phone but entered the wrong shipping address

Please send us a Private message with the order key. 

Enthusiast

Re: I placed an order for a new phone but entered the wrong shipping address

Is the package able to be forwarded?
Agent

Re: I placed an order for a new phone but entered the wrong shipping address

A credit/ refund is given within 7-14 business days.

Enthusiast

Re: I placed an order for a new phone but entered the wrong shipping address

How long will refund take? I was hoping to have phone this week. Is there a DO NOT FORWARD instruction for shipping?
Agent

Re: I placed an order for a new phone but entered the wrong shipping address

Hi there! Our system only accepts orders made using the same address as the one registered on the card that you used. Therefore, for security reasons, we can not change the address. If you want to cancel the order, feel free to send us a private message so we may work directly with you.

 

You can send us a private message by clicking on my name, then selecting the message option from the profile page. 

Highlighted
Enthusiast

I placed an order for a new phone but entered the wrong shipping address

I ordered a phone but used my old address, is there anyway to change before it ships out?