Thank you for sending us a Private Message. Please provide us with your order number, model purchased and shipping address.
Hi there, @dfullwood96! We apologize for this experience. Definitely want to look into this for you. Please send us a Private Message with your order number, model purchased and shipping address.
Hi Johnpreston37! If you have not received a confirmation number and don't have the order number, then is very likely that the order didn't go through. Perhaps it was declined. Have you checked your credit card statement? If you have an existing account with Boost, please send us a private message with your phone number and security pin, as your order might be registered on your account.
Hello @nasthesavior We apologize for the inconvenience. We'd like to review the status of the order! Can you private message us with the first and last name used to process the order, so we can take a closer look?
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.
~ Joy P.
I recently purchased a Iphone 6Plus and I never received confirmation email or order number. But the money has been taken out of my account.
Solved! Go to Solution.