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I need RMA immediately

3 REPLIES 3
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Agent

Re: I need RMA immediately

Hi there @kdt333. Please send us a private message with the order number.

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Not applicable

Re: I need RMA immediately

Hi there...

Thanks...

I bought a phone from Virgin Mobile website, it is not what I need, I wish to return it, A.S.A.P.

I need an RMA,  A.S.A.P., I cannot call Virgin number and speak with a HUMAN, as I do not have a number to put in...

Think it said I have 7 days to return, but not sure.

Need help please...



Sincerely,
Kenny

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Re: I need RMA immediately

Hi there! Sorry for the delayed response. Support is available from 6:00 a.m. to 10:00 p.m. CST. We are not able to access Assurance Wireless information on this channel. We recommend to contact Assurance Wireless over the phone at 888-321-5880. You may contact them using the Facebook and Twitter channels they have:

https://www.facebook.com/AssuranceWireless/

https://twitter.com/AssuranceCell

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I need RMA immediately

I purchased a phone from you last week.

It arrived today, only for me to find out it is not a compatible phone for Assurance Wireless.

I have no number attached to the phone, nor a Virgin account, I just ordered it online on Virgin.

I cant call the support # as I have no phone number to attach to it, nor can I get a LIVE PERSON.

I need an RMA # and get this returned, A.S.A.P.

Thanks,
Sincerely,
Kenny