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I can't swap my device.

1 REPLY 1
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Re: I can't swap my device.

I was able to borrow a phone and get it activated that way.

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I can't swap my device.

I bought a Moto G6 play recently, and when I went to activate it, the MEID and IMEI do not seem to work. It says they do not recognize the device and to call them. I would call but my other phone is damaged. Hence the requirement for this phone. I have verified this phone works and it literally says virgin mobile on the box. Can someone please help? Not having a usable phone is frustrating...