hello my name is Jacqueline Angevine and i was impacted by irma. I live in Putnam county and was out of service for a week. also lost a week and a half on my two week pay period and can not afford this months bill. If there is any way boost mobile could help it would be a great relief. PLease
Update: As of 9/15/17 we have resumed normal billing operations in the areas affected by Hurricane Irma for customers, with monthly and daily payments due as usual. If you believe you have extenuating circumstances, you may post in this thread and agents will see what options may be available to assist.
If you are in the path of or affected by Hurricane Irma, we will be updating this thread with information as we get it. You can also check the Sprint Newsroom article: Ready for Hurricane Irma or en espanol Sprint Listo para el Huracán Irma
This thread is specifically to help customers who have account questions as a result of hurricane Irma. We're aware of network issues in the areas affected by the hurricane Irma and are working to restore service as quickly as possible to those affected. To report network issues, please check out our Network space and create or contribute to a discussion there.
Q: My phone was damaged or lost since the storm. What should I do?
A: If you’re in an affected area and your phone was lost or damaged, please post in this thread and an agent will help you. Please do not post your phone number of PIN in your message.
Q: The agent asked me to send a private message. How do I do that?
A: Click on the user name of the person you want to message (a Social care agent offering to help you). You will be taken to their profile. Click the "Send this User a Private Message" box on the right hand side. Type your message in the new window and click Send.
For your safety please do not post personal information (including phone number or PIN) in this thread!
Create a message telling us what problem you are having. A Social Care agent will contact you and provide instructions to speak to us privately. Do not post your phone number or PIN in this or any public forum.
If you have other questions related to Sprint and Boost's response, feel free to ask them here.
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