How to cancel my recent order

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Groupie

How to cancel my recent order

Hello I recently made an order but i shipped it to the wrong address,. The order was made a few minutes ago. How do i cancel this order or change the shipping address

24 REPLIES 24
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Hey there, kiyagermain1! Thank you for contacting us. How long ago was the device purchased?

Groupie

How can I canc l my order I need the money back so I can order a new phone because the address was incorrect
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Agent

Hello @Obbie-593 For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.

 

~JoyP.

~ Joy P.
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Groupie

Is this the Dm
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Agent

We  understand. Please send us a DM so that we can review this further.

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Groupie

Yes i would like to cxl the original order please
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Groupie

Yes i would like help with this
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Agent

Hi there, @Obbie-593! Unfortunately, once an order is placed, it cannot be changed. Orders can be cancelled within the first 4 hours of the order being placed. If you'd like to cancel the order and order the other color, please send us a Private Message and we'd help you with that.

 

~Nosh_CxUx

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Groupie

My order number is ek-bepp-***** i order the silver iPhone 7 Plus but i would like to change that to the jet black iPhone 7 Plus. How can i do this

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Agent

Hello killerchic777! We can definitely help you out with that. Please send us a private message with your order number so can take a closer look.