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Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

How do you private message an administrator for an account number?

5 REPLIES 5
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Agent

Re: How do you private message an administrator for an account number?

Hi there, Sarah_b! We can help you with that. Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on my name, then selecting the message option from the profile page. 

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Groupie

Re: How do you private message an administrator for an account number?

I just went down to the $50 unlimited plan with phone insurance which Should make my monthly payment $57 a month but my balance due is saying $60 I cancelled my premium caller ID so that $3 dollar charger shouldn't be added into my balance anymore as of my next billing cycle but it's still showing. Can you remedy this situation please and thank you!
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Agent

Re: How do you private message an administrator for an account number?

Thanks for pointing that out, @isthiswill!  We also have a Community Post  explaining how the email verification works, in cases you'd like to it out @Nzabby.

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Groupie

Re: How do you private message an administrator for an account number?

In my case the option didn't show up until I verified my email address. After I created my account the site immediately signed me in and it's likely that if there was a verification notification it was blocked if it was a pop up.  Try checking your email for a notification to verify your email from this site.

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Agent

Re: How do you private message an administrator for an account number?

Hey there, @Nzabby! Thanks for reaching out to us. To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".

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Groupie

How do you private message an administrator for an account number?

I have attempted to click on the admin address and get to their home page. I don't know how to message beyond that point. Thanks in advance for the help!