Hi there, Sarah_b! We can help you with that. Please send us a private message so we may work directly with you.
You can send a private message by clicking on my name, then selecting the message option from the profile page.
In my case the option didn't show up until I verified my email address. After I created my account the site immediately signed me in and it's likely that if there was a verification notification it was blocked if it was a pop up. Try checking your email for a notification to verify your email from this site.
Hey there, @Nzabby! Thanks for reaching out to us. To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".