Horrible customer service

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Agent

Re: Horrible customer service

We understand your frustration & are truly sorry. If you have any other question or concern, just let us know.

Accomplice

Re: Horrible customer service

And that is why everyone should just cheat the system and change carriers every 6 months. If you change carriers you can have a new phone each time costing the carriers even more money that thet would of saved by showing customer loyalty.
Agent

Re: Horrible customer service

Sorry, we do no have free phone offers for existing customers. We remain at your service. Please feel free to contact us if you have any question/concern or if there's anything else we can assist you with. We'll be more than happy to help!

Accomplice

Re: Horrible customer service

I don't see a solution here just the same thing that was done to me, they ask you to go private so they can do nothing about your complaint without nobody else seeing that they don't care
Agent

Re: Horrible customer service

So sorry to hear about this experience, TLAZARINI. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.

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Groupie

Horrible customer service

I have never experienced such bad service in my life until i switched to boost. They were giving a free month when you switch so i did and added a line but no month free. Then another email for a $50 reboost pin that doesnt work and they say, oh well, theres nothing we can do. ??? The reps at the stores dont know what they are doing and they argue with you in front of other customers. This is my first and last month with this company.