You need to choose the options related to your request (they could change a little from time to time), and when the there's an agent available the system will offer you one.
We can also help you with the unlock request through this channel.
Hey there, mjm1998! Virgin Mobile will assist with unlocking a device under the following circumstances:
If you believe you meet the above requirements and would like to request that your DSU-capable device be unlocked, contact Virgin Mobile Customer Care by dialing 1-888-322-1122.