Hi, brownk1. If you want to make a payment with the account balance, please send us a private message with the account phone number and pin code.
The your FAQ says "Customers with existing account balances can apply funds toward service plan payments.", but I don't see that option at the "Make a Payment" page. How do I do that?
That's for sure! I cannot find anything on My Boost that explains how my plan works. I can only see at My Boost that I have an 18 cent/min plan that expires 90 days from my transfer date to Boost. At the Make a Payment page, it says I owe $0.00 by May 25. A Boost rep told me that the plan I am now on is a Boost Pay As You Go plan that requires a payment of least $1 every 90 days. They mentioned a Boost Mobile 90 Day Payment Rule, but I can't find that anywhere. I do see the Pay As You Go plan listed in the Boost FAQ under Grandfathered Plans, but it just says you have to "add money" every 90 days, but doesn't say how much, and it says you have to keep the balance above zero. In the Make a Payment page in My Boost, it says I owe nothing, it will accept a payment of $1, but doesn't say how far out $1 will extend the expiration date. I guess my plan is to wait until near the end of my 90 days, then make a $1 payment and then see what that does to the expiration date.
Hi there pphop868. Thanks for contacting us.
Could you send us a private message with your phone number and PIN to have a look? Also, if possible, send us a screenshot of the message you're referring to.