Forgot pin and screen is broken/black

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11 REPLIES 11
Agent

Re: Forgot pin and screen is broken/black

Thanks for the information. Unfortunately, December, 2016 is not correct. We have one more attempt before the account gets locked, please remember that we need the account activation date (Month and Year) no the phone activation date.

Agent

Re: Forgot pin and screen is broken/black

So sorry to hear that, @KyriqueJ. Let's take a closer look at this. To assist you further, please send us a private message with your phone number.

 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

Enthusiast

Re: Forgot pin and screen is broken/black

hey im having the same problem, im trying to upgrade my phone but i can't get an upgrade unless i know the pin. i have never created a pin nor have i ever received a pin for my phone. how can i get a new pin or even just figure out what my pin is if my phone is broken.

Agent

Re: Forgot pin and screen is broken/black

Hi there, @Shae1! Thank you for contacting us. Definitely want to help you with this. Please send us a Private Message with your phone number and PIN. 

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.

Accomplice

Re: Forgot pin and screen is broken/black

How can I re-activate my phone after i reported my phone stolen months ago and someone finally returned It ? It's still in great condition
Groupie

Re: Forgot pin and screen is broken/black

 

Re: Forgot pin and screen is broken/black

We appreciate you bringing it to our attention! We definitely want to look into this for you, luna2lu. Can you please send me a private message with your phone number and date of activation (month and year) ?

 

To send me a private message, please click on my username and select to send a private message.

Groupie

Re: Forgot pin and screen is broken/black

want to get a new phone asap!!! my phone is done plzzzz help meeee!!! i need my pin number and i cant get it  waaaaaaaaaa

Agent

Re: Forgot pin and screen is broken/black

Hey there Se7enpointstar. To  send us a Private Message click on my user name and at the right side of the pane you will see the option to send a private message. Please include your phone number. 

Enthusiast

Re: Forgot pin and screen is broken/black

How do I send you a private message? I would love to speak with you! Thanks!