Forgot pin and screen is broken/black

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Enthusiast

Forgot pin and screen is broken/black

The screen on my J7 is dead, just completely black, and I've tried everything to fix it. Worse yet I forgot my pin!!! I've tried 8 different ones and they're all wrong. I've been with Boost for 10 years and now Customer Service won't help! I bought a new phone with a new#, but can't stop payment on the old one without the pin. Please help!!! Thanks!
19 REPLIES 19
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Hi, doeJohn! Please send me a private message with your phone number and activation date of your account (month and year).

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Enthusiast

same exact problem need help !
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Agent

Hi there Eliseodiazpelay. Please send us a private message with the details and we will look into it. Victor21

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Enthusiast

I’d like some help with this same problem too, how can I retrieve my pin?
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Agent

Hi there, Se7enpointstar. Thanks for contacting us. We're sorry for the inconvenience with the phone. 

 

Yes, please, send us a direct message with your phone number to have a look. 

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Groupie

Hello, I have a similar problem in that my phones screen won't turn on and I need to access my account so that I can order a new phone, would it be possible for me to send you a direct message as well?
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Agent

Hi, isaacristan. Thanks for contacting us. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.  To send a private message, click on any of the social care agents user names and select the option send this user a private messages.

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Groupie

I have the same problem. My screen is cracked and I cannot see anything and I forgot my pin.

 

Any help is appreciated!

 

Thanks!

 

Isaac

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Agent

Thanks for the information. Unfortunately, December, 2016 is not correct. We have one more attempt before the account gets locked, please remember that we need the account activation date (Month and Year) no the phone activation date.

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Agent

So sorry to hear that, @KyriqueJ. Let's take a closer look at this. To assist you further, please send us a private message with your phone number.

 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".