Solved! Go to Solution.
Hi there, Se7enpointstar. Thanks for contacting us. We're sorry for the inconvenience with the phone.
Yes, please, send us a direct message with your phone number to have a look.
Hi, isaacristan. Thanks for contacting us. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private messages.
Thanks for the information. Unfortunately, December, 2016 is not correct. We have one more attempt before the account gets locked, please remember that we need the account activation date (Month and Year) no the phone activation date.
So sorry to hear that, @KyriqueJ. Let's take a closer look at this. To assist you further, please send us a private message with your phone number.
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".