hey im having the same problem, im trying to upgrade my phone but i can't get an upgrade unless i know the pin. i have never created a pin nor have i ever received a pin for my phone. how can i get a new pin or even just figure out what my pin is if my phone is broken.
Hi there, @Shae1! Thank you for contacting us. Definitely want to help you with this. Please send us a Private Message with your phone number and PIN.
You can send a private message by clicking on my name, then selecting the message option from the profile page.
We appreciate you bringing it to our attention! We definitely want to look into this for you, luna2lu. Can you please send me a private message with your phone number and date of activation (month and year) ?
To send me a private message, please click on my username and select to send a private message.
Hey there Se7enpointstar. To send us a Private Message click on my user name and at the right side of the pane you will see the option to send a private message. Please include your phone number.
So sorry to hear about this experience, Se7enpointstar. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number and a brief description of your request.