Forgot pin and screen is broken/black

Go to solution
Agent

Re: Forgot pin and screen is broken/black

So sorry to hear about this experience, Se7enpointstar. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number and a brief description of your request.

Highlighted
Enthusiast

Forgot pin and screen is broken/black

The screen on my J7 is dead, just completely black, and I've tried everything to fix it. Worse yet I forgot my pin!!! I've tried 8 different ones and they're all wrong. I've been with Boost for 10 years and now Customer Service won't help! I bought a new phone with a new#, but can't stop payment on the old one without the pin. Please help!!! Thanks!