Hello, you need to call the 1.800 number to get a claim no. First, Second you need to obtain an email address from costumer svc. where you can email a picture of your DRIVERS LICENSE so they can verify its you. When you send the email include, A PICTURE OF YOUR DRIVERS LICENSE, CLAIM NO., OLD CELL PHONE NO, AND NEW CONTACT NO. But MOST IMPORTANTLY YOU NEED AN ALTERNATE NUMBER FOR THEM TO REACH YOU! KEEP IT BY YOUR SIDE AT ALL TIMES. I HOPE THIS HELPS. GOD BLESS
Hello, @AudlyLuvly. Thanks for contacting us. Please, send us a private message with your phone number to better assist you.
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".