I have forgotten my phone number and cannot access my account. I have tried 7 times to contact customer care but the system keeps disconnecting me. Please let me know how I can find this information.
Hi @caileigh_p! Thanks for reaching out. Definitely want to take a look into this for you. Please send us a Private Message.
To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message".
Hi srobles! Sorry for the delayed response. Support is available from 6 am - 10 pm CST Monday - Friday, and from 6 am - 9 pm CST on weekends.
Please send us a private message to assist you. To send a Private Message, click my username or picture, then click "send this user a private message".
Hello, I also need help recovering the phone number for my hotspot.
I had it written down on a post it inside the original box the modem came in and accidentally threw
it away without realizing it. Please help!
Good morning, johnsemily! I just replied to your private message concerning this situation. Please check your inbox and look for my username so we can further continue.
Sure, d3bbie66. Please send us a private message along with a brief description of your request. To send a private message, please click on any of the social care agent's user names and select the option, send this user a private message.
Sorry to hear that, johnsemily. We want to help. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with a brief description of your request. To send a private message, please click on any of the social care agent's user names and select the option, send this user a private message.