Hello, @Obeylisa9! We will definitely help you. Can you please send us this info in a private message, along with the account PIN? To send a private message, please click on my username to see the option. Thank you.
Hi, Beffers123. This is how it works:
Primary Line / Subscriber: No prorated credit available for unused service. We suggest setting up a plan change to a Family Plan to occur on your next monthly payment date so you get the full value of your paid service on your single line plan.
Secondary Line / Subscriber: Prorated credit for unused service on an existing single line plans will be applied to the primary line’s account balance.
Please go to https://www5.boostmobile.com/?INTNAV=TopNavupportlansAndServices#!/support/faq/plans-services/family... for more information.