Did you know it’s easy to change out your phone online or in our automated voice system?
Before you start, you’ll need this info:
Once you’re ready, visit Virgin Mobile web site - Activate and follow the step-by-step instructions.
Virgin Mobile Gives You Extra
Hi there, @m_pend. Even if you swap phones, your account will not suffer changes and your service will continue to work with the new phone. If you have any other questions, please don't hesitate to ask.
Please follow the next steps and test your phone.
1.Tap Phone icon.
2.Tap Key Pad if necessary.
3.Enter ##873283# then tap Call icon.
4.When Starting Service Update appears, tap OK.
5.When Service Update Complete appears, tap OK. The Radio will reset.
When Virgin displays in the top left corner, the iPhone update has completed.
So sorry to hear about this experience, Shane127. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private messages.
I bought a pre loved iPhone 7 from virgin mobile and tried to swap my old number to my iPhone 7 but after I put in the iPhone 7s information and put in the pin it stays on a loading screen
Hi, tblightning30. Existing customers are unable to do Bring Your Own Device (BYOD). To activate another phone, it must be a Virgin Mobile handset. We suggest you visit our website to check the devices we have available. Here is the link: https://www.virginmobileusa.com/shop. We apologize for any inconvenience this may cause you.