Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html
Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

Device Compatibility

13 REPLIES 13
Highlighted
Agent

Re: Device Compatibility

Hi, @JCarrillo8399. Thanks for contacting us. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.

Highlighted

Re: Device Compatibility

Same for me!
Highlighted
Agent

Re: Device Compatibility

Oh, I see, @dakkalot9999 You will need to visit the specific location where you purchase it and if possible, they'll provide you with a refund. Bear in mind that, if it has been more than 7 days, they won't be able to provide you with a refund. 

Highlighted
Groupie

Re: Device Compatibility

I bought it in asia, Vietnam specifically, so it's NOT compatible correct? The SIM kt was putchased at a Best Buy in Minnesota with a card. Would I have to go to that store specifically or could I return/swap it at any location as they are just vendors?
Highlighted
Agent

Re: Device Compatibility

Hey there, @dakkalot9999! Thanks for contacting us. Just to confirm, is it an unlocked Samsung J3? If that's the case, that device is not compatible with our service. Also, where did you purchase the SIM Kit? If it was at a Boost Store, you will need to visit that specific store and see if they can help you out. 

Highlighted
Groupie

Re: Device Compatibility

how about a samsung J3, model number SM-J320G? I keep getting a bummer something went wrong on our end message. If not, what do I do with the kit I just bought? Is it returnable?
Highlighted
Agent

Re: Device Compatibility

Unfortunately, that device is not compatible with Boost Mobile. You can check the list of compatible devices here at https://activate.boostmobile.com/bring-your-phone.

Highlighted
Accomplice

Re: Device Compatibility

does anyone know if a total wireles samsung galaxy j3 luna pro work on boost

Highlighted
Agent

Re: Device Compatibility

Hi there! Thanks for reaching out to us. How can we help?

Highlighted
Accomplice

Re: Device Compatibility

Samsung Galaxy Amp 2