Hi, @JCarrillo8399. Thanks for contacting us. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.
Oh, I see, @dakkalot9999 You will need to visit the specific location where you purchase it and if possible, they'll provide you with a refund. Bear in mind that, if it has been more than 7 days, they won't be able to provide you with a refund.
Hey there, @dakkalot9999! Thanks for contacting us. Just to confirm, is it an unlocked Samsung J3? If that's the case, that device is not compatible with our service. Also, where did you purchase the SIM Kit? If it was at a Boost Store, you will need to visit that specific store and see if they can help you out.
Unfortunately, that device is not compatible with Boost Mobile. You can check the list of compatible devices here at https://activate.boostmobile.com/bring-your-phone.