Deactivization

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Accomplice

Deactivization

I recently sold my my boost mobile phone and they're having trouble activating it saying they need my previous number and pin.  Should I give that to the buyer or can you deactivate my previous accout?

2 REPLIES 2
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Agent

Yes, with the phone number and PIN one has access to the account. The account seems to be cancelled on our end, though. 

 

That's not the serial number needed. It's the IMEI or DEC.

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Agent

Hi there, dm1998. Thanks for contacting us.

 

To better assist you, please send us a private message with the following information: 

- Phone number 
- PIN 

Highlighted
Accomplice

Deactivization

I recently sold my my boost mobile phone and they're having trouble activating it saying they need my previous number and pin.  Should I give that to the buyer or can you deactivate my previous accout?