Hi Bradley1! Sorry for the delayed response. Support is available from 6 am - 10 pm CST Monday - Friday, and from 6 am - 9 pm CST on weekends.
We are really sorry to hear that you are experiencing inconveniences with the service. Please send us a private message to assist you. To send a Private Message, click my username or picture, then click "send this user a private message".
Hello @Mstia1982. Would you please be so kind to send us a Private Message, so we can further assist you?
To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message".
Hi, @belindahelm2000. Thanks for contacting us. Do you have a family plan and would like to remove a secondary line? If so, call customer care for help. You can contact them at your convenience at 866-402-7366.