Thank you for the information @Stevil1991. Unfortunately, the order does not qualify to be canceled. You can refuse the package when you receive it so you can receive a refund.
Hello, cheechee. Thanks for contacting us. Please, send us a private message with the order number so we can take a closer look.
To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".