Cancel Order

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Cancel Order

I just made an online order less than 30 minutes ago and want to cancel but there's no link to do so.

7 REPLIES 7
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Agent

Thank you for the information @Stevil1991. Unfortunately, the order does not qualify to be canceled. You can refuse the package when you receive it so you can receive a refund.

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Groupie

ek-bepp-*****

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Agent

Orders can only be canceled before 4 hours after being placed. Please send us a private message with the order number.

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Groupie

It was this afternoon
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Agent

Hi there, @Stevil1991. How long ago did you order the phone?

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Groupie

I made an online e order today and I would like to cancel it please
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Agent

Hello, cheechee. Thanks for contacting us. Please, send us a private message with the order number so we can take a closer look. 

To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".

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Not applicable

Cancel Order

I just made an online order less than 30 minutes ago and want to cancel but there's no link to do so.