Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html
Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

Can't login

3 REPLIES 3
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Agent

Re: Can't login

In that case, we need to look into this for you. Please send us a Private Message by clicking on my user name and at the right side of the pane you will see the option to send a private message. Include your phone and pin number.

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Accomplice

Re: Can't login

This lock timer is going longer than it says. I wait over an hour and it still say's I neec to wait an hour. I was trying to get in to see why my bill wasn't showing as being paid since I added the correct amount of money but still can't make calls or send text.

Highlighted
Agent

Re: Can't login

Hello there Dime10. Sorry about the lock out from your account. Assuming you mean the Boost Mobile sign up logging page, if you have 3 failed attempts, the account will be lock 1hr.  If it was 5 times, another 1hr from the last failed attempt and if more than 7 times if will be lock for 24 hrs. 

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Accomplice

Can't login

I was trying to sign into my boost mobile account on my phone but was stopped by a message saying I had too many attempts. I waited longer than the hour the app told me to, but I still am not able to sign in. 

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