Hi AshleyB429! Sorry for the delayed response. Support is available from 6:00 a.m. to 10:00 p.m. CST. We would like to take a look at your account to verify the email information. Please send us a private message so we can assist you. To send a private message , you will need to click on one of the agents profile (they will marked as such) and, in the next screen, click "send this user a private message".