Bought a new phone through Boost Up and did not receive a confirmation email or anything

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Groupie

Bought a new phone through Boost Up and did not receive a confirmation email or anything

So I bought a new phone through Boost Up over the weekend and I never received a confirmation email with an order/reference #. The money was taken out of my account and I got an email confirming my new monthly bill amount, but nothing about the phone I bought.

15 REPLIES 15
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Enthusiast

same!!!! and they won't give me my money back til they create a case and get back to me in 72hrs   IMG_9440 (1).jpg

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Agent

Hi, Sarahh_587! Please send us a private message with the account phone number and pin code. 

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Groupie

Hello, I had the same thing happen to me. But, I wasn’t able to save my reference number so I don’t have one.
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Enthusiast

? I've received no private message in my inbox!

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Agent

Hello. We replied to your private message. Please check your inbox. 

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Enthusiast

I've been with Boost Mobile for 5 years and i was happy about it until i attempted to get a new phone through BoostUp! last week.

 

My card was charged, i received no info / no order number, no tracking info. There is no one to help answer these questions and i'm left unable to ensure i get my phone whenever / if it does ever ship without tracking info: I live in a busy building where packages get stolen and i need to know when it arrives to go pick it up from a package 'closet' before it gets taken by someone else.

 

I'm beyond frustrated now, i'm disabled, my last phone died and i have no ability to get help with any of this. I'm reaching out here before i contact my card issuer, stop payment entirely and find another provider.

 

Can someone contact me and help with this?

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Agent

Hello Konkido. Can you tell me what seems to be the issue? 

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Accomplice

I bought a new phone over a month ago that boost is pushing with high standards... It's a piece of junk & they won't even back it up
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Accomplice

I'm not very happy @all with boost Mobile right now... & About to switch back to my old service..!?!
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Enthusiast

I don't have an order number! And how do u private message