Hey there! So sorry to hear about that. Unfortunately although you could appear to be eligible for the program but you might fail the identity check by the system. If you really believe that everything is all right with your information you used, you can contact us via a private message for further assistance. Thank you.
My account also states that i am eligible for boost-up but when following the prompts to purchase a phone it says "apparently im not eligible", can you help me as well?
Hi there dani1979. Thank you for contacting us. Do you or anyone at the address used to place the order have a pending account balance with Sprint? Victor21
Solved! Go to Solution.