tyleemah8955 I am glad that I were able to sort everything out for you and have a clear understanding. I am sorry for the confusion there and once you get your new phone, like I said you can always reach out to us if you need assistance with the swap or activation. We are here to help.
We definitely want to look into this for you, @tyleemah8955. Can you please send us a private message with your phone number and PIN to verify your account?
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
Hello @tyleemah8955 So sorry about the trouble! We do not want to lose a value customer. Are you referring to Grace Period program? What's the issue you're having?