Boost up

83 REPLIES 83
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Agent

Re: Boost up

Hi there, @Irisuhh! Please send us a private message with your phone number and pin so we can look into it. 

Groupie

Re: Boost up

See i tried to do that with the iphone 8 and whenever i go to check out it still has the amount of 599 instead of the 100 dollar down payment total... is there something im missing?
Accomplice

Re: Boost up

Yes i just wish it was that easy when i first called i would already have my phone but its cool i waited this long 3 to 5 business days cant hurt thanks again @Al3x
Agent

Re: Boost up

tyleemah8955 I am glad that I were able to sort everything out for you and have a clear understanding. I am sorry for the confusion there and once you get your new phone, like I said you can always reach out to us if you need assistance with the swap or activation. We are here to help. 

Accomplice

Re: Boost up

yes i was told i dont qualify for boost up program for S9 due to me having 14 day grace period but i was qualified to boost up for the S7 that i just paid off not fair just because the name changed from smart pay to boost up a few months ago
Agent

Re: Boost up

We definitely want to look into this for you, @tyleemah8955. Can you please send us a private message with your phone number and PIN to verify your account? 

 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

Accomplice

Re: Boost up

yes i was told i dont qualify for boost up program for S9 due to me having 14 day grace period but i was qualified to boost up for the S7 that i just paid off not fair just because the name changed from smart pay to boost up a few months ago
Agent

Re: Boost up

Hello @tyleemah8955 So sorry about the trouble! We do not want to lose a value customer. Are you referring to Grace Period program? What's the issue you're having? 

 

~JoyP.

~ Joy P.
Accomplice

Re: Boost up

it's sad I've been with Boost since 2009 and they told me i dont qualify for being a Vip member but i just paid off the S7 on boost up as a vip member im livid to say u dont qualify for being loyal is outrages im done i refuse to be loyal anymore
Agent

Re: Boost up

Hi Pinkyeya!

 

Where exactly do you get the error message? Have you checked your credit card to make sure it does not have any restrictions?

 

EdwinRG