Hello AnnaZawacki_5! Thank you for bringing this to our attention. We'd love to assist. Just send us a private message with your phone number and PIN code, & we’ll get this thing figured out.
Hey there, Brittanyfielder! Thank you for contacting us. Only customers who are on a monthly plan and have made at least 12 consecutive on-time payments are eligible for the BoostUP! installment option. We're sorry for any inconvenience this may have caused you.