Hi there, lauramataushek. Thanks for contacting us.
We'd like to have a look at the account. Please, send us a private message with your phone number and PIN.
Hi there, hdmom49! On a family plan; Only the primary account is charged every month. Due to the way that Boost Up charges the account monthly, and to prevent any issues with the payments, Boost Up can only be placed on an account that has the monthly payments enabled at the moment. We apologize for the inconvenience. Let us know if there is anything else that we can do for you.
Unfortunately we do not have email option to work with a customer, but we'd suggest you to click on my username, then you will see the option to send a private message. Thank you.