Sorry to hear that, @josepaez. Let’s do some investigating. Can you please send us a private message with the Order Key so we can take a closer look?
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
Hey there @cashdog92 We apologize for the inconvenience. Would you please send us a private message with the order number, so we can verify the issues?