Hi there saundrasonnier. When a private message is requested it's to obtain personal account information regarding your issue. This type of information is not to be posted in public view. If an order continues to be cancelled and you are directed to a store, it's because the order is not passing the verification security process. In this case the order could not be placed not even by us. We do apologize for the inconveniences. Victor21
We recommend visiting your nearest Boost Mobile store to place the order. You can locate your nearest store using your zip code here at https://www.boostmobile.com/stores.html.
Understood. Have you tried to click on my username @jeffc? If so, did you see all the options that appear on the screen after that?