Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html
Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

Boost mobile account not showing new phone and cannot go through with warranty claim

1 REPLY 1
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Agent

Re: Boost mobile account not showing new phone and cannot go through with warranty claim

So sorry to hear about this experience, Jucuzy. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private messages.

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Enthusiast

Boost mobile account not showing new phone and cannot go through with warranty claim

I ordered a phone 7 and just received it yesterday and switched my service to my my new iPhone 7 but I realized it had arrived with a broken front camera so I called the number on the warranty today and they say they do not see the phone 7 on my account and they want me to call boost mobile to update my account how to I get them to update it? Or do I have to just wait? Who else has went through something like this?