I tried signing up for insurance on my wife and I's phones. I was told it had been added but come to find out wasnt added to my phone. I contacted them just as soon as I found out. They even have records of my chat where I added and was told by them it was added. Now they are saying that even though they messed up that there is nothing they can do. They won't compensate or anything for there mistakes.
Boost is garbage I can’t cancel a order that has not been processed or was told I only have 4 hrs but how can I even contact a person by phone if no one answers or explain this 4 hr window they say you have seven days to return but it could take Seven days in total to receive the phone shady practices I will not longer use boost mobile going back to T-Mobile this is garbage
I wish i could post all of the convo but iv been tryin to get my phone unlocked after being a very long term faithful customer untill so called call care reps refused to listen gave me a huge run around and flat lied directly to me so now i no longer wish to be a boost customer tryin to say i have to wait 12months yet not 1 time was this mentioned before and hmmm sounds like shoulda had a contract for some thing lime that
EdmundM Agent EdmundM yesterday
Re: Sim unlock It saddens us to know that you feel that way. You can find details about our unlocking policy here.
To: Agent EdmundM Sent: 02-18-2019 12:46 PM
Re: Sim unlock If it truely sadden you youd give me the code to unlock my phone i dont care about your policy how do you think i feel after years of being a loyal costumer done nothing but brag to all the idiots that moved to metro about how.much better of a service i.had even stood in the middle of a t mobile-metro pcs store and laughed at the salesmen and dogged them out infront of numberous costumers after they tried talking me into switching jus a couple weeks ago just to.find out in the end yalls ppl not only dont care about their faithful customers but willing to.straight up lie to em.directly and give them a huge run around and try to say there is nothing yall.can do to help honestly tell me how would you feel if you where me
Not only they dont care they dont even have enough balls to admit there wrongs or even apoligize now this saddens me