Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html
Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

Boost deactivated phone, forced to get new # and charged $10 for reactivation! Ripoff?

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Boost deactivated phone, forced to get new # and charged $10 for reactivation! Ripoff?

I've been a Boost customer for many years and suddenly my service stopped working. No phone, no text, no data, just wifi.  This lasted for 3 days. I was unable to access MyBoost, it no longer recognized my phone #. Gave it 3 days to clear up, but it didn't so I tried customer chat, but the chat only gives automated responses. Couldn't call customer care due to no service! After 3 days got a

ahold of a rep via twitter and was told there was nothing they could do to fix it, and they don't know what happened. Didn't even take my phone number! So I reactivated my phone with a new # and paid an extra $10. Not the worst thing in the world to happen, but man, it was frustrating. My phone service is still spotty and fails to connect at times. Boost needs to improve their customer service, it's horrible. I'll be researching the possibility of switching carriers due to this experience.  Seems like Boost doesn't make it easy to get problems resolved. Way too many other options out there to have to put up with subpar customer service.